Privacy Policy

  Scope of the Privacy Policy
We at ProboVAT value your privacy and understand the sensitivity of your information. We strongly believe in being transparent on how your information is collected, shared, processed and protected. Therefore, we have a detailed policy which helps you to get a clear picture on the types of information collected, how it is shared, protected and processed, why we collect it and the rights you have which can help you manage your information.

This Privacy Policy gives details of how we treat the information provided to us by our users. We understand that our users are located in the European Economic Area, therefore we are compliant with the Data Protection Law.

In the Privacy Policy, ProboVAT has also been referred to as we, us and our. We have referred the business to which we provide our services as you, user or your.

Information you give us
There are various ways through which the user provides ProboVAT with their personal information.
  • Creating an Account
While creating an account with us, we would require your details such as your business address, email address and telephone number. These details help you to set up your user ID and password.
  • Customer Support and Feedback
When the user tries to contact us or provides us with a feedback, we tend to collect information which the user chooses to share.
  • While using our services
While providing the user with our services, we receive information such as financial statements, invoices and other additional information about the user.

Information we get when you use the service
While providing services to the users, we collect information such as:
  • Content
It includes the information shared by the user in order to provide the service. This information consists of customer and supplier details, invoices, various financial reports, sales data, purchase data, etc.
  • Usage data
We may collect information such as the type of browser, links used while interacting with ProboVAT, error reports, pages viewed and the features accessed while the services is provided.
  • Data from Cookies and tracking technologies
Our service providers might use cookies or other tracking tools such as pixels and beacons. This is done in order to recognise the user, provide service and track the interactions which would help in improving the user experience.

How we share your information
  • With Consent
We at ProboVAT may share your information with selected third parties only if it is required to facilitate the purpose for which your information is collected. This sharing of information is processed only with the consent of business.
  • With our affiliates and subsidiaries
ProboVAT may have integration with third parties in order to provide the users with the services opted for. When the user signs up for our services, with your consent we might share your information with the third party. The user's interactions with the third party services are totally based on the policies of the third party company.
  • Advertising networks
Our advertisers would need an aggregated data of various users in order to streamline their target audience. However, we do not reveal the any information which would reveal the identity of a user.
  • For mergers and acquisitions
The personal information might be shared for the purpose of corporate restructuring. The information would contribute in finalizing or negotiating the corporate deals such as mergers, acquisitions, financing, bankruptcy, etc.
  • Legal obligation
We will notify the business if we are required by law to disclose the information in order to comply with any court orders or other legal process or investigations. It is responsibility of the business to ensure that the information provided is accurate and complete.

Processing and use of personal Information
The user's personal information is legally processed as per the Data Protection Legislation. There are various reasons for which the information is to be processed:
  • To provide you with the services
In order to carry out the services to the users, we would need to process the information provided at the time of sign up or registration, information provided while using our website, technical information, usage information, etc. This information also contributes in improving the services provided to the user.
  • To comply with legal obligations
With the legitimate interest of securing the services provided and your information, we would use the information collected to comply with legal obligations, maintain security, regulatory requirements, resolve disputes and to prevent fraudulent or abusive activities.
  • To communicate with the user
Personal information might also be used to keep the users posted on the updates and developments incorporated in ProboVAT.
  • To manage risks
The information provided helps us to detect illegal, unauthorised and fraudulent activities, which further contributes in data protection.
  • To manage business needs
In order to analyse and monitor the performance of the service provided, we would use to information to do research on the behaviour of the user. This can lead to providing tailored services in the future.

Data retention
The user's personal information is stored until we continue to provide them with our service. However, the information can be deleted if the user requests for the same. Once the services are discontinued or the account is terminated, the information will be deleted unless in case of certain situations where it becomes necessary to retain the information.

The situations in which it gets necessary to retain information are legal compliance which contributes to comply with legal obligations, maintain security, regulatory requirements, resolve disputes and to prevent fraudulent or abusive activities. The information might also be retained for the purpose of service improvements and this information will be utilized only for a limited period and will be protected. Also, we might use personal information for the purpose of marketing communications.

If ProboVAT feels that the information is not required, we will delete the same. However, if we are unable to delete certain information due to reasons such as back up or archive, we will isolate your information and it will be deleted at the earliest.

Changes to our Privacy Policy
ProboVAT might update or change the privacy policy from time to time. The amended policy would be effective once the same has been updated on our website. However, we will make an effort to keep the business posted about the amended policy through an email or a notification alert. Also, we will change the last updated date on our webpage.

Your rights
The user has certain rights relating to the information collected, stored, shared and processed.
  • You have the right to object or restrict the processing of your information
  • The right to data portability
  • The user has the right to have access of the information and they can always request for correction of the information provided
  • The right to demand the erasure of your information
  • You have the right to file a complaint with the authority if you have an issue with our collection and processing of your information
  • We can collect, store, share and process your information only with your consent. The user can withdraw his consent at any point, after which we will not be authorized to collect, store, share and process your information