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Scope of the Privacy Policy
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We at ProboVAT value your privacy
and understand the sensitivity of your information. We strongly
believe in being transparent on how your information is collected,
shared, processed and protected. Therefore, we have a detailed
policy which helps you to get a clear picture on the types of
information collected, how it is shared, protected and processed,
why we collect it and the rights you have which can help you manage
your information.
This Privacy Policy gives details of how we treat the
information provided to us by our users. We understand that our
users are located in the European Economic Area, therefore we are
compliant with the Data Protection Law.
In the Privacy Policy, ProboVAT has also been referred to as
we, us and our. We have referred the business to
which we provide our services as you, user or
your.
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Information you give us |
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There are various ways through
which the user provides ProboVAT with their personal information. While creating an account with us, we would require your details
such as your business address, email address and telephone number.
These details help you to set up your user ID and password.
- Customer Support and Feedback
When the user tries to contact us or provides us with a feedback,
we tend to collect information which the user chooses to share. While providing the user with our services, we receive information
such as financial statements, invoices and other additional
information about the user.
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Information we get when you use the service |
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While providing services to the
users, we collect information such as: It includes the information shared by the user in order to provide
the service. This information consists of customer and supplier
details, invoices, various financial reports, sales data, purchase
data, etc. We may collect information such as the type of browser, links used
while interacting with ProboVAT, error reports, pages viewed and the
features accessed while the services is provided.
- Data from Cookies and tracking technologies
Our service providers might use cookies or other tracking tools
such as pixels and beacons. This is done in order to recognise the
user, provide service and track the interactions which would help in
improving the user experience.
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How we share your information |
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We at ProboVAT may share your information with selected third
parties only if it is required to facilitate the purpose for which
your information is collected. This sharing of information is
processed only with the consent of business.
- With our affiliates and subsidiaries
ProboVAT may have integration with third parties in order to
provide the users with the services opted for. When the user signs
up for our services, with your consent we might share your
information with the third party. The user's interactions with the
third party services are totally based on the policies of the third
party company. Our advertisers would need an aggregated data of various users in
order to streamline their target audience. However, we do not reveal
the any information which would reveal the identity of a user.
- For mergers and acquisitions
The personal information might be shared for the purpose of
corporate restructuring. The information would contribute in
finalizing or negotiating the corporate deals such as mergers,
acquisitions, financing, bankruptcy, etc. We will notify the business if we are required by law to disclose
the information in order to comply with any court orders or other
legal process or investigations. It is responsibility of the
business to ensure that the information provided is accurate and
complete. |
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Processing and use of personal Information |
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The user's personal information
is legally processed as per the Data Protection Legislation. There
are various reasons for which the information is to be processed:
- To provide you with the services
In order to carry out the services to the users, we would need to
process the information provided at the time of sign up or
registration, information provided while using our website,
technical information, usage information, etc. This information also
contributes in improving the services provided to the user.
- To comply with legal obligations
With the legitimate interest of securing the services provided and
your information, we would use the information collected to comply
with legal obligations, maintain security, regulatory requirements,
resolve disputes and to prevent fraudulent or abusive activities.
- To communicate with the user
Personal information might also be used to keep the users posted
on the updates and developments incorporated in ProboVAT. The information provided helps us to detect illegal, unauthorised
and fraudulent activities, which further contributes in data
protection. In order to analyse and monitor the performance of the service
provided, we would use to information to do research on the
behaviour of the user. This can lead to providing tailored services
in the future.
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Data retention |
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The user's personal information
is stored until we continue to provide them with our service.
However, the information can be deleted if the user requests for the
same. Once the services are discontinued or the account is
terminated, the information will be deleted unless in case of
certain situations where it becomes necessary to retain the
information.
The situations in which it gets necessary to retain
information are legal compliance which contributes to comply with
legal obligations, maintain security, regulatory requirements,
resolve disputes and to prevent fraudulent or abusive activities.
The information might also be retained for the purpose of service
improvements and this information will be utilized only for a
limited period and will be protected. Also, we might use personal
information for the purpose of marketing communications.
If ProboVAT feels that the information is not required, we
will delete the same. However, if we are unable to delete certain
information due to reasons such as back up or archive, we will
isolate your information and it will be deleted at the earliest.
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Changes to our Privacy
Policy |
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ProboVAT might update or change the
privacy policy from time to time. The amended policy would be
effective once the same has been updated on our website. However, we
will make an effort to keep the business posted about the amended
policy through an email or a notification alert. Also, we will
change the last updated date on our webpage. |
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Your rights |
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The user has certain rights
relating to the information collected, stored, shared and processed.
- You have the right to object or restrict the processing of
your information
- The right to data portability
- The user has the right to have access of the information
and they can always request for correction of the information
provided
- The right to demand the erasure of your information
- You have the right to file a complaint with the authority
if you have an issue with our collection and processing of your
information
- We can collect, store, share and process your information
only with your consent. The user can withdraw his consent at any
point, after which we will not be authorized to collect, store,
share and process your information
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